Appointment Policy
Appointment Policy
Thank you for choosing Steban's Hair Studio for your styling needs. To ensure a seamless and enjoyable experience, please review our appointment policy:
1. Scheduling Appointments:
- Appointments can be scheduled online, over the phone, or in-person at our studio.
2. Booking Confirmation:
- Your appointment is confirmed upon completion of the booking process and receipt of a confirmation message via your preferred communication method.
3. Arrival Time:
- Please arrive promptly for your appointment. Late arrivals may result in a shortened service to accommodate the next scheduled appointment.
4. Cancellation and Rescheduling:
- We understand that plans may change. If you need to cancel or reschedule, we kindly request a minimum of 48 hours' notice to avoid any applicable fees.
5. Cancellation Fees:
- Cancellations made less than 48 hours before the scheduled appointment may be subject to a cancellation fee of 50% of service booked. No-shows will also incur this fee.
6. How to Cancel or Reschedule:
- Contact us on 01403 252655 or stebanshairstudio@gmail.com to cancel or reschedule your appointment. We appreciate your courtesy in notifying us as soon as possible.
7. Late Arrival Policy:
- If you anticipate being late, please notify us. While we will make every effort to accommodate late arrivals, the duration of your service may be adjusted to avoid delays for subsequent appointments.
8. Multiple Services:
- For clients booking multiple services, please be mindful of the time required for each. We may contact you to discuss scheduling adjustments if necessary.
9. Children's Policy:
- To maintain a relaxing atmosphere for all clients, we kindly request that you make childcare arrangements during your appointment.
10. Deposits:
- We may require a deposit for technical services that require more time to be booked out and to secure all online bookings. All deposits come off the final bill at the end of the service but will be non refundable in cases of a no show or late cancellation.
11.
- Please note that all new clients booking for a colour service at Steban's Hair Studio must have a skin test 48 hours prior to the booked appointment. Failure to do so will result in the service not going ahead and clients may lose their deposits.
By booking an appointment with Steban's Hair Studio, you acknowledge and agree to abide by our appointment policy. We appreciate your cooperation, and if you have any questions or concerns, please contact us on 01403 252655 or stebanshairstudio@gmail.com
Black Friday Sale - Appointment Policies
-
Eligibility for Discounted Services
-
Black Friday offers are valid only for appointments booked and paid for on Friday 29th November 2024.
-
Discounts apply exclusively to the services listed under the Black Friday promotion.
-
-
Booking and Payment
-
Payment is required at the time of booking to secure your discounted appointment.
-
Discounts cannot be combined with other offers, promotions, or loyalty points.
-
Sales are on new booked appointments not pre-existing.
-
-
Cancellation and Rescheduling
-
Appointments cancelled with less than 24 hours' notice will result in the forfeiture of the payment.
-
Rescheduling of Black Friday appointments is subject to availability and must be requested at least 24 hours in advance to retain the promotional discount.
-
-
Service Availability
-
Black Friday promotional slots are limited and allocated on a first-come, first-served basis.
-
We reserve the right to amend or withdraw any offers without prior notice if required.
-
-
No-Shows
-
Failure to attend your appointment will result in the loss of your payment and the promotional offer will no longer apply.
-
-
General Terms
-
All services provided under the Black Friday promotion are subject to our standard terms and conditions.
-
The management reserves the right to refuse bookings or services at their discretion.
-
Please ensure you read and understand the above policies before booking. For any further questions, contact us at stebanshairstudio@gmail.com or call the salon on 01403 252655
